RADISYS ENGAGE
@
WORK SOLUTION BRIEF | Customer Care
1
www.radisys.com
Secure, reliable and accurate communications whenever your customers need you
In a fast-moving world where consumers expect connected everything at
all times, why should customer support be any different? It doesn't have
to be. With Radisys Engage@Work it isn't.
Radisys' Engage@Work is a communication and digital engagement solution that
integrates multi-media communication such as messaging, voice calling, video
conferencing and channels in a single application to allow efficient communications
between customers and support center agents. Capable of supporting all platforms
—desktop, web, iOS, Android and feature phones on 2G through 5G and WiFi—
Engage@Work delivers extensive communication capabilities directly to the mobile
device—ensuring that your customer support is accessible everywhere at all times.
Digital Customer Care
S O L U T I O N B R I E F
K E Y B E N E FI T S
• Two-way interactive channels for secure communications with large audiences
• Increased productivity for customer care as agents can handle multiple customers simultaneously
using this application
• Efficient chat-based customer care solution with bot utilization
reduces the load on agents
• Extensive API support to integrate with other systems and third-
party applications to extend the services
• Multiple media formats supported for a rich user experience
Messaging
Channels
Text
Video
Voice
