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RADISYS ENGAGE
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WORK SOLUTION BRIEF | Customer Care
www.radisys.com
How does Engage@Work help simplify Customer Care?
• Easy integration with backend CRM to retrieve and/or update customer information
• Unlimited number of interactive channels to address all user demographics
• Ability to integrate widgets for commerce and more
• Scalable mobile solution capable of supporting large groups and audiences—chat in groups up to 500
members, channels support hundreds of millions of users
• Simple web-based channel administration with detailed analytics included
