Solution Briefs

Radisys Engage@Work Collaboration Brief

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4 RADISYS ENGAGE @ WORK SOLUTION BRIEF | Collaboration Why choose Engage@Work? Customer care is accessible from anywhere at all times with Engage@Work. This comprehensive application fosters efficient communications that will save agent time and optimize customer support operations without adding overhead cost. • Real-time digital communications and engagement • Efficient, all-inclusive application • Simple administrative interfaces that can be managed at the departmental level, with no involvement from IT • Secure communications that can be hosted in the enterprise network for total data privacy and user control • Webscale performance to support large user groups • Platform agnostic • Easily customized CORPORATE HEADQUARTERS: 5435 NE Dawson Creek Drive | Hillsboro, OR 97124 | USA +1-503-615-1100 | 800-950-0044 | Fax +1-503-615-1121 | | ©2019 Radisys Corporation. Radisys is a registered trademark of Radisys Corporation. All other trademarks are the properties of their respective owners. September 2019 F E AT U R E S Broadcast Messages Send a text message up to 100 contacts at once Text Messages Send UNLIMITED Text Messages 2-way Interactive Channels Administered channel with BOT Integration Live Video Streaming Live streaming of key events directly in the chat interface possible Audio & Video Conference Up to 5 people at a time Language Customization Your app in your language Share Any File One-tap sharing of all photos, videos, PDF, Excel, Word 500 Member Groups Large group size for inclusivity Voice Notes On messaging About Radisys Radisys, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Radisys' innovative disaggregated and virtualized technology solutions leverage open reference architectures and standards, combined with open software and hardware to power business transformation for the telecom industry, while its world-class services organization delivers systems integration expertise necessary to solve communications' and content providers' complex deployment challenges.

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