Issue link: https://hub.radisys.com/i/1266470
www.radisys.com RADISYS SOLUTION BRIEF | Engage Virtual Assistant Solution Brief S O L U T I O N S F O R F I E L D M A I N T E N A N C E S E R V I C E S Personal On-the-Go AI Support Real-time, Private and Secure Field Maintenance Communications Connect Anywhere When conditions on the ground require fast and dynamic communications between operational staff, field service professionals need adaptable and accessible communications. The dissemination and management of instructional information between the back office and field service technicians must happen in real-time. Radisys Engage provides private and secure communications for field service professionals. With secure chat groups, video channels, voice and video calling field technicians can go anywhere and stay connected. Work Smarter Maximize the utility of your applications by extending the service with added capabilities from Engage. • Reduce truck rolls, cut operational costs • Save travel time and expense with audio/video conferencing capabilities for consultations directly from mobile devices; no software to download • Access content (documents, forms, video clips, etc.) through secure private channels • Streamline communications with interactive two-way channels, audio, video and messaging • Broadcast alerts and service outage updates in real-time with one touch; field technicians receive instant alerts CUSTOMER PREMISE EQUIPMENT CONFIGURATION REMOTE TROUBLESHOOTING & SUPPORT LIVE VIDEO CONSULTATIONS TOWER INSTALLATIONS & FIBER MAINTENANCE Plus: • Multiple groups can be created based on organizational functions or regional operations • Rapid deployments • Extensive API support to integrate with third-party applications to extend the services • End-to-end systems integration www.radisys.com