Solution Briefs

Engage In-Call Assistant Solution Brief

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2 RADISYS SOLUTION BRIEF | Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications power new, innovative, and intuitive services. Engage In-Call Assistant integrates with the telecom infrastructure and supports Web and mobile app as well. It gives service providers the performance, security, quality, and control they need to build scalable high- value customer experiences over their network services and as over-the-top applications. The Growth of Conversational AI Powered Applications and Services As smartphones and other apps revolutionize people's lives, users are increasingly interacting with applications and devices through conversation. With Siri, Cortana, Alexa, and Google in smartphones, smart speakers, and automobiles, person to application speech interaction has taken off globally. And it makes sense: voice is the natural and intuitive way for people to interact. According to Edison Research, most consumers who own a smart speaker want the capabilities to be ubiquitous— available at home, on the road, and at work. The global conversational AI market is projected to grow from $4.2 billion in 2019 to $15.69 billion by 2024, growing at a rate of 30.2% 1 . Businesses in vertical markets are voice-powering their applications to ensure that customers and clients have intuitive access to those services. These industries include automotive, consumer, banking, financial and insurance services, government, retail, healthcare, military, education, legal services, aerospace, utilities, travel and tourism, telecommunications, and many more. Opportunities and Challenges for Communication Service Providers Communication Service Providers (CSPs) are well-positioned to take advantage of the voice-enablement trend. While many service providers have started delivering smart speaker or virtual assistant services, those services are offered independent of their telephony service. CSPs sit on a gold mine just waiting to be tapped. They have millions of subscribers (both consumer and business) using their network daily for voice, video and text chat services over secure and reliable networks. These networks can fill a gap that the smartphone or smart speaker speech-enabled virtual assistant services cannot reach—in the context of phone calls. In addition, CSPs can apply real-time conversational analytics to enhance communication experiences for businesses and consumers. 1 Conversational AI Global Forecast by Markets & Markets The global conversational AI market is projected to reach US$15.69 billion by 2024. CSPs have a tremendous opportunity to disrupt the market with "In-Call" digital assistant and Speech analytics services.

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