Solution Briefs

Engage In-Call Assistant Solution Brief

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www.radisys.com RADISYS SOLUTION BRIEF | Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications Throughout the evolution of communication technologies, the mantra of "voice is king" rings loud and clear. Voice is now becoming a preferred way of interacting with devices and applications due to the popularity of smart speakers, voice-enabled applications, and conversational artificial intelligence (AI). Today's communications service providers are looking to add conversational intelligence to their services to capitalize on the growing market. By combining the power of real-time communication and actionable speech analytics, communication service providers are well-positioned to disrupt the market with unique conversational AI services such as "in-call" virtual assistant for business conferencing applications, biometric authentication, real-time language translation, immersive customer engagement with voice-enabled commerce, and more. While in- call speech recognition has traditionally been expensive, resource-intensive, and highly complex to implement, Radisys Engage In-call Assistant overcomes these shortcomings. The Radisys Engage In-Call Assistant—a carrier-grade speech analytics as a service—is an integrated voice processing solution that combines the ability to "listen and act" on spoken commands. The cloud-based platform—with flexibility for both public and private cloud deployments—provides a suite of programmable conversational AI tools to S O L U T I O N B R I E F Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications

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