Solution Briefs

Engage In-Call Assistant Conference Call Solution Brief

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www.radisys.com RADISYS SOLUTION BRIEF | Enhances the Conference Call Experience and Productivity Ever since the introduction of the first commercially available video conferencing solution, neither the general workflow of setting and conducting a meeting, nor the user experience, have significantly changed. Organizers still must schedule a meeting, attendees must authenticate using PINs, and moderators must do all the mundane tasks to run the meeting. Keeping participants engaged and focused during a conference call is a common problem. Often, participants are busy making notes versus actively concentrating on the discussion. Conversational AI-based services, built into conferencing solutions, are changing the conference experience for enterprise users. They take the pain out of bringing participants together, starting, recording, transcribing, and even translating meetings without DTMF or keyboard controls, which takes time and can be error prone. The in-call voice assistants improve productivity and increase engagement by performing several tasks that may otherwise be distracting to meeting participants and reduce meeting productivity. They also save time and energy by automating the task of sending call notes, assigning action items, and boosting real-time collaboration that can dramatically improve workplace productivity. Further, with voice and facial authentication replacing PIN-based dialing, data security at critical meetings is significantly enhanced. S O L U T I O N B R I E F Engage In-Call Virtual Assistant Enhances the Conference Call Experience and Productivity "Hey Sophie"...mute all participants. "Hey Sophie"...record the call.

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