Beyond Voice & Messaging – Innovate Customer Experiences with Programmable Digital Engagement

Watch the Webinar

Radisys participated in a webinar with No Jitter on December 1st with Beyond Voice & Messaging – Innovate Customer Experiences with Programmable Digital Engagement featuring Radisys Head of Media, Core, and Applications Business, Al Balasco, and Omdia Analyst David Myron.

This session delved into conversational AI-based video bots, virtual assistants providing hyper-personalized digital commerce in AR/VR applications, and how conversational in-call assistants can perform biometric authentication, reduce background noise on live calls, and more.

Today's digitally powered economy is set to take off. By leveraging the high-bandwidth, low-latency network services, operators use APIs to expose their network services, allowing a vast community of new mobile and web application developers to create new experiences without telephony communications infrastructure expertise. With the rapid advances in fixed and wireless networks, such as 5G, service providers are in a position to leverage this new programmable communications paradigm to facilitate a new wave of innovation in immersive real-time communications, IoT, Artificial Intelligence, Media Analytics, and Edge Computing applications.

Topics discussed included:

  • How conversational AI-based video bots can automate customer engagement
  • How conversational in-call assistants can perform biometric authentication, reduce background noise on live calls, and more
  • How a virtual assistant can provide hyper-personalized digital commerce in AR/VR applications
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