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4 RADISYS ENGAGE @ WORK SOLUTION BRIEF | Customer Care Why choose Engage@Work? Customer care is accessible from anywhere at all times with Engage@Work. This comprehensive application fosters efficient communications that will save agent time and optimize customer support operations without adding overhead cost. • Simple and secure communications • Webscale performance • Platform agnostic • Public channels can support millions of users • Integration of bots within a channel can optimize workflow, reducing load on customer agents and increasing efficiencies for customer service • Channels can be extended through connectors with third-party systems to extend the utility of the service CORPORATE HEADQUARTERS: 5435 NE Dawson Creek Drive | Hillsboro, OR 97124 | USA +1-503-615-1100 | 800-950-0044 | Fax +1-503-615-1121 | | ©2019 Radisys Corporation. Radisys is a registered trademark of Radisys Corporation. All other trademarks are the properties of their respective owners. September 2019 F E AT U R E S Broadcast Messages Send a text message up to 100 contacts at once Text Messages Send UNLIMITED Text Messages 2-way Interactive Channels Administered channel with BOT Integration Live Video Streaming Live streaming of key events directly in the chat interface possible Audio & Video Conference Up to 5 people at a time Language Customization Your app in your language Share Any File One-tap sharing of all photos, videos, PDF, Excel, Word 500 Member Groups Large group size for inclusivity Voice Notes On messaging

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