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7 www.radisys.com RADISYS FEATURE LIST | Radisys Engage@Work Channels Backend Web Portal To effectively manage the channels from the business side, there is a specific channel web portal. CHANNEL SET - UP A business can set up a channel from the web portal. To get access to the web portal, the business has to sign up with a designated email ID and password. Once logged in, the business can set up the following: • Type of channel; the business can decide whether to have a public channel or a private channel. As the name suggests, public channels can be followed by everyone. Private channels can only be followed by whitelisted users (via mobile numbers). Whitelisting process can be done using the portal where the channel can add/edit/remove users according to the channel needs. • A welcome message which can be a text, video, voice, image or rich media content; followers receives welcome message as soon as they follow the channel. • Menus and sub-menus which the user can see once he/she opens the channel; menu/sub-menus can be set to provide a response in the form of text / image / audio / video / rich media or any URL for a website, YouTube links, survey links, etc. • Customized responses for keywords; businesses can set automatic responses to the queries/messages they are expected to get from users (e.g.: offers, latest deals, etc.) to emulate a IVR kind of response • Default replies can be set up for responses from users which are outside the keywords set. This can be used to give direction to the users on how to interact with the users. INTER AC TION WITH USER S • Channels can send daily posts/messages to their follower base. Whenever a channel sends a message, it will appear as a notification (with a dot) in users chat list. The message can be in the form of image, video, voice, text or rich media. These posts can be sent both instantly or scheduled to be delivered at a later time • Channels can also see/download the messages sent by users at a user level and reply to messages individually • Channels can create segments in the follower base and send messages to a specific segment as and when required ACCOUNT SET TINGS • The channel can have single or multiple admins for using the web portal. Login credentials can be created accordingly using respective email IDs, login user IDs and passwords. The rights and extent of access for various admins can be customized • Every channel will have a QR Code and a channel link which can be publicized via marketing by the channel owner. Users can use the QR code or the channel links to follow the channel directly • Channel logs are also available for all admins for security reasons and the same can be downloaded from the portal

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