Solution Briefs

4 www.radisys.com RADISYS SOLUTION BRIEF | Evolve Two-Factor Authentication with In-Network Biometric Authentication Expanding Managed Security Opportunities with In-Call Media Analytics With the availability of in-network computer vision and speaker verification services, communication service providers (CSPs) and system integrators (SIs) have a wide range of new opportunities for providing enhanced security services. Systems that leverage in-session biometric authentication benefit many user communities, including consumers, enterprises, and government entities. Enhance Customer Care Security For a customer care representative, ensuring a customer's identity before discussing billing issues or service changes is paramount. The ability to automatically and accurately authenticate the caller as they are speaking with the customer care representative brings four key benefits to both the enterprise and the customer: • Reduced resolution time: Since the discussion that requires multiple passphrases is not necessary, customer care representatives can complete each call faster and can therefore support more customers. This also allows the customer to finish their call quicker. • Shorter hold times: Faster processing of customers means customers are not waiting as long to speak to the agent to resolve their case. • Higher customer satisfaction: In-call verification eliminates the frustration often encountered by the customer who cannot remember their passphrases required in prior solutions. • Assurance of security and privacy: Customers can be confident that their personal information is in good hands. Radisys Powered Biometric Authentication with Voice & Facial Recognition for Customer Care

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