Solution Briefs

5 www.radisys.com RADISYS SOLUTION BRIEF | Evolve Two-Factor Authentication with In-Network Biometric Authentication Whether the customer care representative works for a bank's call center or a hospital's records department, quick, transparent, and accurate in-call authentication of callers seeking help improves the customer care experience – ensuring customer retention and satisfaction. Enable Faster Access to Cash, Tickets, and Valuables Leveraging the cameras and microphones of systems like ATMs, ticket kiosks, and lockers containing high-value items, allow customers to perform transactions using credit or debit cards with significantly lower likelihood of fraud while also capturing confirmation of the exchange. The proof not only provides a record of the person conducting the deal but it also provides a level of security for those using the service, as law enforcement often seeks out ATM video feeds to track and identify persons of interest in criminal situations. Using the CSP's media services, the system can cost effectively provide audio and/or video authentication of customers' transactions without the need for specialized on-site equipment. In-network authentication has the added benefit of reducing the transaction time by eliminating the prompt for a PIN or password, resulting in the ability to support more customers by the kiosk. Enable Secure Access to Facilities By combining speaker verification and face recognition capabilities available on the Engage Media Server, CSPs can offer confirmation services to businesses that need automated authentication of persons seeking access to restricted areas. By using face recognition in conjunction with speaker verification, enterprises can improve security and reduce costs using multi-factor biometric authentication hosted on the Media Server. Whether the security service is for a remote business, government site, or a family home who subscribes to a CSP-deployed home security system, the Engage Media Server can quickly analyze and confirm the appropriate biometric factors to authorize access. The Engage Media Server, hosted in the service provider network, receives high-resolution video and audio for comparison to any approved images or audio files of persons authorized. Whether they are mission-critical employees or contracted maintenance staff, the Media Server provides the necessary confirmation to enable controlled access at remote, unstaffed sites. Likewise, these same levels of comparison can apply to home security. The Media Server can authenticate the delivery person, cleaning crew, and repair staff needing access to a home and can capture images and voice samples for future use, when necessary.

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