Solution Briefs

5 www.radisys.com RADISYS SOLUTION BRIEF | Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications The Engage In-Call Assistant leverages AI-powered analytics to immediately identify noises and eliminate these distractions from important calls. Without any user action, this service can ensure that the C-Level executive conducting a conference call from home will not have to apologize when a delivery driver rings the doorbell or for the loud-barking dog in the background of the call. U S E C A S E 2: P ER S O N A L V IRT UA L A S SIS TA N T S ERV IC E S & BI O M E T RIC AU T H EN T IC AT I O N F O R B USIN E S S CO L L A B O R AT I O N A P P L IC AT I O N S Most speech recognition service innovation is currently happening in consumer applications that depend on a smart speaker which connects to a cloud via the Internet. The ability to provide similar device-independent personal virtual assistant services for business applications remains an open gap. CSPs have a tremendous opportunity to disrupt the market by incorporating personal digital assistant service within their consumer voice and business communication and collaboration services. The personal virtual assistant service enabled by Engage In-Call Assistant simplifies performing multiple tasks such as: muting the bridge, adding a user to the call or bridge, authenticating a new attendee, recording a call, transcribing a call, etc. The automatic detection of keywords to invoke actions makes these features and services intuitive for users. It also establishes sticky services that will retain business and consumer customers who relish these new valuable experiences. Also, by linking the power of Engage In-Call Assistant's cloud-based computer-vision and speaker- verification solutions, service providers can enable biometric authentication for restricted collaboration session. The cost-effective in-network solution scales as needed, offering CSPs new monetization services. U S E C A S E 3: CO N V ER S AT I O N A L CO M M ERC E IN IM M ER SI V E S O CI A L CO L L A B O R AT I O N A P P L IC AT I O N S The value of in-call personal virtual assistance equally applies in social collaboration settings where friends and family gather online to play an online game or watch an online event. Here is a video of an immersive social collaboration application that is designed to help simplify a customer's digital life while improving communication service provider's engagement with customers. Radisys partnered with several industry leaders in a collaborative project as part of the TM Forum's Catalyst "Ready Telco One" program and provided the speech-enabled user interaction intelligence and virtual and augmented reality (VR/AR) foundation for the Catalyst project. The Engage In-Call Assistant can detect voice-commands used in augmented reality (AR) and virtual reality (VR) applications to increase the enjoyment of immersive events. The system does more than monitor for offensive language, answer questions related to player statistics, and offer special product promotions. The intuitive system can also be teamed with other applications, such as e-commerce, to improve user experiences. For instance, the voice-detection capabilities can process virtual transactions, and even order food or merchandise for delivery.

• Cover