Issue link: https://hub.radisys.com/i/1347691
3 www.radisys.com RADISYS SOLUTION BRIEF | Voice and Video-Enable Your Chatbots So how do we cost-effectively deliver conversational voice and video-enabled bots? Bring the Power of Conversational Voice and Video Bots to Multi-Channel Services with Engage Speak2Bot as a Service Radisys is an industry leader in advanced media processing for real-time communication and collaboration services (including VoLTE, Unified Communications, Conferencing, Collaboration, and WebRTC). Radisys Engage is a communication and digital engagement platform—a software as a service (SaaS) solution— that supports many programmable conversational AI and speech analytic services to create intelligent voice-enabled virtual assistant applications. The Engage Speak2Bot—a programmable speech-enablement service—creates a multi-language, multi- channel, conversational AI-based voice and video-powered front- end for text-based chatbots. Current chatbots efficiently and effectively handle text-based customer interactions on the website and in mobile apps. The Engage Speak2Bot enables customers to engage with natural voice communications over any channel: website, mobile apps, and phone calls. The Speak2Bot removes the complexity of integrating with the telephony network, procuring global phone numbers, and assigning a phone number to a chatbot, effectively extending its reach to millions of users who can simply dial in to interact with the bot. Speak2Bot's cloud-based solution enables a cost-effective transition to voice and video-based interactions across any channel. It interprets speech ranging from a limited vocabulary of keywords and commands to full natural language interaction in voice communications over a variety of languages and converts the words and phrases to text for chatbots to examine and respond. Building a Powerful Voice-Enabled Virtual Assistant with Engage Speak2Bot Services The Engage Speak2Bot has a robust set of programmable capabilities that allow chatbot vendors to create customized voice and video-enabled applications for their business customers. The Speak2Bot service resides in either the chatbot vendor's private data center or public cloud or the Radisys-hosted cloud application environment. The voice and video calls from either a website, mobile app, or cellular phone connect to the programmable system that welcomes the caller and offers assistance to the caller. The Speak2Bot solution uses Natural Language Understanding (NLU) to interpret any length of spoken words and phrases in multiple languages. The Speak2Bot Service: • Eliminates the headaches and costs of development, integrating, and supporting infrastructure for speech recognition and telephony services. • Enables on-demand voice and video enabled conversational interactions in multiple languages. • Augments chatbot with phone numbers to enable omni-channel interactions— web, mobile apps, telephony. • Provides programmable flexibility to create voice and video-enabled chatbots customized to business needs. • Resides on a programmable cloud platform with a flexibility to deploy on a private data center or Radisys hosted public cloud.