Issue link: https://hub.radisys.com/i/1347691
4 www.radisys.com RADISYS SOLUTION BRIEF | Voice and Video-Enable Your Chatbots In a simple interaction, the Speak2Bot system captures the spoken words, interprets the phrase, and forwards a text version to the designated chatbot, which determines the next level of detail. The chatbot responds as it would for any query—by sending a text to Speak2Bot. The Speak2Bot receives the message and responds to the caller using either a pre-recorded voice or video message, a statement that goes through text-to-speech conversion, or a hybrid response that uses both pre-recorded message and text- to-speech. Speak2Bot's Power is in its Flexible Response System The intelligent system supports a wide range of responses from the chatbot in any number of languages. Simple Pre-recorded Messages: Depending on the type of response needed, the Speak2Bot can be programmed to respond with a recorded voice or video message, as might be the response to a simple question, like "what are the business hours today?" or "how can I return a purchase?" Customizable Text-to-Speech Messages: In situations where a customer is asking for directions to a destination or connecting their new smart TV to Wi-Fi, the chatbot can provide detailed custom messages and instructions through Speak2Bot. Like with turn-by-turn directions, the user hears the specific recommendations from the chatbot at the appropriate time. Hybrid Pre-recorded and Text-to-Speech Messages: Questions often have a very consistent response but require a unique detail to provide the complete answer. The Speak2Bot can support responses that may have pre-recorded terms but also include dynamic details requiring text-to-speech processing. The Speak2Bot system receives the detailed response and provides the voice-enabled response using pre- recorded phrases like "That," "is on sale for," "until," "when it goes back to," converting the unique details needed in the response using Text-to-Speech. The power and flexibility of Speak2Bot enables voice-enabled conversational chatbots to deliver intuitive customer engagement that entices many people to stay with the business for their service or purchases. Voice Enabled Video Enabled Mobile App Website Mobile App Website Your Current Chatbot Chatbot Intent Server Voice Enabled Video Enabled Telephony Text Only A Video Enabled Voice Enabled