As "social distancing" becomes the new norm at this time and businesses are temporarily closing their physical doors, digital customer engagement and experience is more important than ever. Digital customer engagement strategies can help you provide timely information about a product, deliver 24/7 customer service and build brand loyalty.
Artificial intelligence, machine learning, natural language processing (NLP) and speech recognition capabilities are new technologies that some companies are using to virtualize and automate self-service customer support and engagement while providing a cost-effective alternative to expensive and possibly limited live phone support, texting and chat while customers and employees are confined to their homes.
