One of the first challenges to create and deploy a video chatbot is the need for the business to anticipate every customer question or engagement, develop all of the responses, and then record all of the videos appropriate to each response. If a business is using chat, voice and video bots on three different platforms, it may need to replicate these efforts three times over. Leveraging an application that converges all three bot options into a single solution will shorten time to market and costs.
Digital Video Assistants are a completely new way for business and service providers to interact with their customers. As such, another challenge is that the chatbot interfaces are not part of their normal customer engagement channels.
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About the AuthorMore Content by Al Balasco