The past two years has seen the world of communications change irrevocably.
Demand for UCaaS tools, collaboration technologies, meeting room solutions and other cloud-based technologies have skyrocketed since the outbreak of the pandemic. But so too has hardware, the backbone of IT and a topic that can sometimes be overlooked when talking about exciting advancements in technology.
It was endpoint devices that helped organizations stay in touch in the early days of social distancing restrictions, and they have continued to remain important pieces of the IT puzzle as employees move to a hybrid working model.
What are the most significant customer trends from 2021?
Al Balasco, Head of Media, Core and Applications Business at Radisys:
The pandemic-induced surge in the use of UC&C applications, such as Zoom, Cisco, and BroadSoft, has demonstrated to users where they have the most utility and which collaboration services are not well served, according to Radisys’ Al Balasco.
“This provides an opening for mobile operators to offer complementary services that can exploit the benefits of their networks, facilities, and service level capabilities while building their brands for more control over customer relationships and experiences,” he noted.
