In today's digital age, where customers expect seamless communication experiences across multiple channels, programmable communication has emerged as a powerful tool for businesses to improve customer engagement, increase operational efficiency, and drive revenue growth. In this podcast episode, we'll explore the evolution of CPaaS beyond voice and messaging, its impact on businesses, and the trends shaping the future of this dynamic market.
Our guest is Kevin Nethercott, the Managing Partner at the CPaaS Acceleration Alliance. The Alliance brings together CPaaS technology and service providers, sales partners, industry experts, and media to collaborate for mutual success and growth.
This podcast covers the following topics:
1.The earliest forms of CPaaS, and how they differ from modern-day CPaaS offerings.
2. Interesting applications and outcomes based on CPaaS.
3. How telecom operators can succeed in the CPaaS market and what new players like system integrators, MSPs, and CSPs, can do for meaningful growth.
4.How vendors selling the underlying technology can help service providers.
5. What readers can expect to learn from 2023 State of the CPaaS Market report coming out in May.
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