Episode 7: Capitalizing on Digital Engagement Digital Disruption - The Future of Engagement

November 19, 2023 Al Balasco

Many industries are facing massive changes, from staffing shortages to rising costs. However, new technologies like conversational AI, computer vision, and programmable communications are emerging as powerful tools to address these challenges while creating new revenue opportunities. In this podcast, we will explore how these innovations can optimize operations in healthcare and other markets and discuss how telecom providers can leverage these technologies through advanced applications and APIs to find new ways to monetize their assets and investments.

Our guest is Myron Wallace, Principal Consultant at Cirkel Consulting Group. 

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About the Author

Al Balasco

Al Balasco is the Head of Media, Core and Applications Business. Prior to his current role, he was the Sr. Director of Product Management for the Media Server business. Before joining Radisys in October 2010, Al was the Director of Product Management in Avaya Inc.’s Unified Communications business unit where he was responsible for the delivery of a variety of collaboration solutions and partnerships. Prior to Avaya, Mr. Balasco was the Vice President of Product Management at Spectel and was instrumental in defining the company’s VOIP conferencing and collaboration strategy. He also served as Director of Marketing for Sonexis Inc. and Director of Product Management at Brooktrout Software. Mr. Balasco has over 25 years of product management, business development and marketing experience in the telecommunications industry and has an MBA from Northeastern University in Boston.

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