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Radisys Engage Intelligent Virtual Assistant Solution

Interactive Voice Response (IVR) systems are a prime operational service that helps companies provide services to their customers. Yet, many IVRs reside on legacy ecosystem platforms that subject callers to confusing and frustrating button-pushing. These relics that kicked off new ways of handling customer centers are not able to provide efficient and quick support for today’s customers’ demands. 

Legacy solutions reside on rigid platforms that endure long update cycles and deployments that can require from weeks to months to  make changes through the system. “Upgradability” and “flexibility” are not in their vocabularies. 

Previous Article
Tallence Selects Radisys’ Engage Platform as Foundation for New Cloud Messaging Solution
Tallence Selects Radisys’ Engage Platform as Foundation for New Cloud Messaging Solution

Radisys’ media server to function as backbone of a new voice messaging system for large multi-national Euro...

Next Flipbook
Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications
Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications

Voice is now becoming a preferred way of interacting with devices and applications due to the popularity of...