Customer Care
Secure, reliable and accurate communications whenever your customers need you
In a fast-moving world where consumers expect connected everything at all times, why should customer support be any different? It doesn't have to be. With Radisys Engage@Work it isn't. Learn more about our unique customer care offerings here.
Today's customer experience centers demand a conversational voice-powered virtual assistant application that can scale to handle the rising demand for digital customer interactions
Radisys’ media server to function as backbone of a new voice messaging system for large multi-national European fixed and mobile operatorHILLSBORO, OR, U.S. – December 16, 2020 – Radisys®...
Add the Power of Conversational AI and Speech Analytics to Voice and Video Communications with Engage In-Call Assistant
The bot was deployed by Reliance Jio to serve serving 370 million subscribers in India. Jio is helping its business customers to enhance their customer service, increase efficiencies, and more.
Radisys announced the deployment of the Radisys Engage portfolio of digital engagement and AI-based real-time media applications on Open Network Edge Services Software (OpenNESS)
In today’s global economy, with more consumer choices and worldwide brand reach, the customer experience matters more than ever. Discover how the Engage Video Assistant creates a better experience.
From a digital video assistant to leadership in open network communities and more, Radisys has become one of "the most exciting and diverse telecom solutions companies in the market".
Provides unique digital user experience for ecommerce, consumer brand engagement and customer serviceHILLSBORO, OR, U.S. – March 12, 2020 – Radisys® Corporation, a global leader of open telecom...
Today's 5G and private IoT networks bring significant increases in uplink performance, bandwidth and speed, along with the ability to support edge computing.
Learn how the Ready Telco One TM Forum Catalyst Team created gamified customer journeys enabled by a dynamic partner ecosystem and marketplace
58:38Artificial Intelligence (AI), Natural Language Understanding (NLU) and Advanced Speech Recognition (ASR) capabilities are continuing to improve, enhancing traditional Interactive Voice Response (IVRs)
Radisys’ industry-leading real-time media processing platform to serve as foundation for live high-quality customer interactions to boost customer relationshipsHILLSBORO, OR, U.S. – December 17,...
AI is about enhancing the human experience, not replacing it. The question is how AI can serve customers better. Customers are in charge; they don’t think about omnichannel, they simply want solutions
