Delivering Programmable Immersive CX

Beyond the day-to-day impact COVID-19 has had on our lives, it has fundamentally begun to change how we interact, study and work. While businesses have adapted to the initial challenges, the pandemic has galvanized a huge shift in the way businesses are thinking about how work will be done moving forward.

As teams have settled into regular online meetings, businesses are now able to look beyond the short-term need for remote work solutions and consider ways in which new technologies can help them plan, remain efficient, and ultimately thrive in the emerging new normal. ABI Research recently noted that “the pandemic has highlighted the value of a strong telepresence and remote support system.” 

Read the full article via Pipeline

About the Author

Al Balasco

Al Balasco is the Head of Media, Core and Applications Business. Prior to his current role, he was the Sr. Director of Product Management for the Media Server business. Before joining Radisys in October 2010, Al was the Director of Product Management in Avaya Inc.’s Unified Communications business unit where he was responsible for the delivery of a variety of collaboration solutions and partnerships. Prior to Avaya, Mr. Balasco was the Vice President of Product Management at Spectel and was instrumental in defining the company’s VOIP conferencing and collaboration strategy. He also served as Director of Marketing for Sonexis Inc. and Director of Product Management at Brooktrout Software. Mr. Balasco has over 25 years of product management, business development and marketing experience in the telecommunications industry and has an MBA from Northeastern University in Boston.

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